Privacy Policy for ICE (In Case of Emergency)

Introduction

ICE (In Case of Emergency) is an emergency incident reporting and rapid response application developed by Tech Specialist Limited for the Nigeria Sovereign Investment Authority (NSIA).

This Privacy Policy explains how information is collected, used, disclosed, and protected when users access and use the ICE mobile application.

By using ICE, users acknowledge and agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

ICE may collect the following categories of information:

Personal Information

Depending on the user’s role and account configuration, ICE may collect:

• Full Name
• Phone Number
• Email Address
• User Identification Information
• Agency or Organization Information

Location Information

ICE collects precise device location information when permission is granted by the user. Location information is essential to the operation of the application and is used to:

• Identify the user’s location during emergencies
• Facilitate rapid emergency response services
• Support emergency dispatch operations
• Enable responders to provide accurate and timely assistance
• Improve coordination between emergency response agencies
• Support incident reporting and management

Location information may be collected when users submit emergency incidents or utilize location-based emergency services within the application. Failure to provide location access may limit the application’s ability to provide emergency assistance effectively.

Incident Information

Users may submit information relating to emergency incidents, including:

• Incident type
• Incident description
• Incident location
• Supporting information provided by the user
• Incident status updates

Device and Technical Information

ICE may automatically collect certain technical information including:

• Device type
• Operating system version
• Application version
• Device identifiers
• Diagnostic information
• Error logs and crash reports

How We Use Information

Information collected through ICE may be used to:

• Authenticate and authorize users
• Manage user accounts and access permissions
• Process emergency incident reports
• Facilitate emergency response coordination
• Provide location-based emergency assistance
• Improve application performance and reliability
• Detect, prevent, and investigate security incidents
• Maintain operational records and audit trails
• Comply with legal and regulatory obligations

Information Sharing

Information collected through ICE may be shared with:

Authorized Emergency Response Agencies

Information may be shared with emergency response agencies, first responders, and authorized personnel responsible for managing and responding to incidents.

Government Authorities

Information may be shared with relevant government agencies where required for emergency response operations, public safety activities, or compliance with applicable laws.

Service Providers

ICE may utilize trusted third-party service providers to support hosting, infrastructure, authentication, notifications, analytics, and other operational functions.

Legal Requirements

Information may be disclosed where required by law, court order, legal process, regulatory authority, or government directive.

ICE does not sell personal information to third parties.

Data Security

ICE implements reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.

While every effort is made to secure information, no electronic transmission or storage system can be guaranteed to be completely secure.

Data Retention

Information is retained only for as long as necessary to:

• Provide emergency response services
• Maintain operational functionality
• Support public safety activities
• Comply with legal and regulatory obligations
• Maintain audit and security records

Certain records may be retained for extended periods where required by law, security requirements, emergency response obligations, or public safety considerations.

User Rights

Users may request:

• Access to personal information
• Correction of inaccurate information
• Deletion of eligible personal information
• Information regarding how their personal data is processed

Requests may be submitted using the contact information provided below.

Account Deletion

ICE user accounts are provisioned and managed by authorized administrators. Users who wish to request account deletion may submit a request by contacting:

Requests will be reviewed and processed in accordance with applicable operational, legal, and security requirements. Some information may be retained where required for emergency response coordination, legal compliance, security investigations, audit requirements, or public safety obligations.

Children’s Privacy

ICE is not intended for use by children without appropriate authorization and supervision. The application is designed primarily for authorized users and individuals participating in emergency response and incident reporting activities.

Third-Party Services

ICE may integrate with trusted third-party services to support application functionality, including:

• Authentication services
• Cloud infrastructure providers
• Notification services
• Analytics and monitoring tools
• Emergency response support systems

These providers are expected to implement appropriate privacy and security safeguards.

Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in operational requirements, legal obligations, or application functionality. Updated versions will become effective upon publication. Users are encouraged to review this Privacy Policy periodically.

Contact Information

For questions regarding this Privacy Policy, personal data, account deletion, or privacy-related matters, please contact:

Last Updated: 2026-06-13